Terms of service

TERMS OF SERVICE

Last updated: 13 August 2026

  1. ABOUT THESE TERMS

These Terms of Service govern access to and use of https://kyzentcg.com.au and purchases from Kyzen TCG.

In these Terms, “Kyzen TCG,” “we,” “us” and “our” refer to Kyzen TCG. “Customer,” “you” and “your” refer to the person accessing the website or placing an order.

By accessing our website or placing an order, you agree to these Terms and the policies incorporated into them, including our Privacy Policy, Refund Policy, Shipping Policy and, where applicable, Preorder Policy.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

  1. ELIGIBILITY TO PURCHASE

You must be legally capable of entering into a binding transaction to place an order.

If you are under 18 years of age, you may use the website and make a purchase only with the involvement and permission of a parent or legal guardian.

You must provide accurate, complete and current information when placing an order. You are responsible for checking the product, quantity, language, edition, delivery address and other order details before completing checkout.

  1. PRODUCTS

We take reasonable care to describe products accurately. Product descriptions may include information provided by manufacturers, distributors or suppliers.

Colours and appearance may vary because of photography, lighting, screens, printing, manufacturing changes or differences between preliminary and final product artwork.

Product images are illustrative unless the listing expressly states that the exact photographed item will be supplied. For randomised or sealed trading-card products, images do not guarantee that a particular card, character, design, rarity or result will be included.

Where product information is preliminary, supplier-advised or subject to manufacturer confirmation, this will be stated in the product description where reasonably practicable.

If a product description contains a material error, we will correct it and provide any remedy required by Australian Consumer Law.

  1. TRADING CARDS AND RANDOMISED PRODUCTS

Trading-card packs, booster boxes and other sealed products may contain randomly selected contents. Purchasing multiple products does not guarantee a complete set, a particular rarity, a particular card or any specific pull rate unless expressly stated in the product listing.

Manufacturing variations, duplicate cards and differences between advertised promotional artwork and final packaging may occur.

We do not guarantee the future value, resale value, grading result, scarcity or investment performance of any product. Any decision to purchase a collectible for resale, grading or investment purposes is made at the customer’s own discretion.

This clause does not exclude rights relating to products that are faulty, damaged, materially misdescribed or otherwise fail to comply with Australian Consumer Law.

  1. REGIONAL AND IMPORTED PRODUCTS

Kyzen TCG may sell Australian, Japanese, English, Asian or other regional editions and parallel-imported products.

Customers must check the product title and description for the language, edition, region and contents before ordering.

Regional products may differ in language, packaging, card configuration, promotional inclusions, compatibility, release timing and manufacturer-support arrangements.

A manufacturer’s voluntary regional warranty may not apply to a parallel-imported product. This does not exclude or restrict any rights or remedies available against Kyzen TCG under Australian Consumer Law.

  1. AUTHENTICITY AND SOURCING

Kyzen TCG sources products from suppliers and distributors that we assess and does not knowingly offer counterfeit products.

This statement does not represent that Kyzen TCG is authorised, sponsored or endorsed by every manufacturer, publisher or rights holder whose products are sold on the website.

If you have a reasonable concern about the authenticity of a product received from us, contact info@kyzentcg.com.au with the order number and supporting information so we can investigate.

  1. PRICES AND PAYMENT

Unless otherwise stated, prices displayed on the website are in Australian dollars.

Shipping charges and any other applicable charges are displayed at checkout before payment unless a product listing or promotion expressly states that shipping is included.

You agree to pay the total amount shown at checkout using an available payment method.

Prices may change before an order is placed. A price change after an order has been accepted does not change the agreed price for that order, except where an obvious pricing error has occurred and the law permits correction.

We may correct an obvious pricing, calculation or typographical error before fulfilling an affected order. If this occurs, we will contact you and provide the option to proceed at the correct price or receive a full refund for the affected item.

We will not charge or represent taxes inconsistently with applicable law.

  1. ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we received the order. It does not necessarily confirm that stock or supplier allocation has been verified.

We may decline or cancel an order before fulfilment where reasonably necessary, including because of:

• unavailable stock or supplier allocation;
• an obvious pricing or product-information error;
• suspected fraud or unauthorised payment;
• breach of a disclosed purchase limit;
• an incorrect or undeliverable address;
• a legal, safety or regulatory requirement; or
• circumstances where supplying the order would be unlawful or impossible.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item and any associated shipping charge that is no longer applicable.

Nothing in this section permits us to accept payment where we know, or should know, that we cannot supply the product within the promised or a reasonable time.

  1. STOCK AND AVAILABILITY

Stock levels and availability can change and may be affected by simultaneous orders, inventory errors, supplier changes, damaged stock or allocation reductions.

Placing an item in a cart does not reserve it. Stock is not reserved until the order is accepted and any required payment is successfully processed.

If an ordered product becomes unavailable, we will contact you within a reasonable period and provide the refund or other remedy required by law. A replacement product or store credit will be offered only if you choose it.

  1. PREORDERS

A preorder is an order for a product that is not ready for immediate dispatch.

Preorders are subject to our Preorder Policy and any product-specific terms displayed before purchase.

Manufacturer and supplier release dates are estimates and may change. A manufacturer’s release date, a supplier’s availability date and Kyzen TCG’s estimated dispatch date are separate dates.

Unless a product listing states otherwise, Kyzen TCG generally expects to dispatch an imported preorder approximately two to four weeks after the stock becomes available to our overseas supplier. This is an estimate, not a guaranteed dispatch date.

Preorder stock may be subject to supplier allocation. An order or payment does not guarantee allocation where the listing clearly states that allocation is pending or limited.

If an allocation is reduced, we will allocate available stock using a reasonable and consistently applied method. We will contact affected customers and refund any quantity we cannot supply unless the customer voluntarily chooses another available option.

If we cannot supply a preorder within the promised or a reasonable time, customers retain all remedies available under Australian Consumer Law.

  1. PURCHASE LIMITS

A product may have a purchase limit where stock or supplier allocation is limited.

Any applicable limit should be displayed on the product page or otherwise communicated before purchase.

We may combine related orders or cancel quantities exceeding a disclosed limit where we reasonably believe that multiple orders, accounts or identities have been used to avoid that limit.

If we cancel an excess quantity, we will refund the amount paid for that cancelled quantity and any associated shipping charge that is no longer applicable.

  1. SHIPPING AND DELIVERY

Shipping is governed by our Shipping Policy.

Delivery dates and transit times are estimates unless we expressly agree to a guaranteed service.

Delays may occur because of carriers, weather, customs, industrial action, emergencies, supplier delays or other circumstances outside our reasonable control.

We will take reasonable steps to provide material updates about known delays. A delay outside our control does not remove any right or remedy available under Australian Consumer Law where an order is not supplied within the promised or a reasonable time.

The customer is responsible for providing a complete and accurate delivery address.

  1. RISK AND DELIVERY

Risk in a product passes to the customer when the product is delivered to the address provided with the order or collected by the customer or their authorised representative.

If the customer authorises a carrier to leave a parcel unattended or redirects the parcel after dispatch, the customer accepts the additional risks reasonably arising from that instruction, except to the extent that loss or damage results from our breach, the carrier’s failure or another matter for which liability cannot lawfully be excluded.

  1. CUSTOMER-REQUESTED CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that a change or cancellation can be made after an order has been processed, ordered from a supplier, packed or dispatched.

Any change-of-mind cancellation is governed by our Refund Policy and, for preorders, our Preorder Policy.

This section does not restrict any cancellation, refund or other remedy required by Australian Consumer Law.

  1. RETURNS, REFUNDS AND CONSUMER GUARANTEES

Returns, refunds, replacements and other remedies are governed by our Refund Policy and Australian Consumer Law.

Products sold to consumers come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, a customer may be entitled to a repair, replacement, refund, compensation or another remedy where a product:

• is faulty or unsafe;
• is materially different from its description;
• does not match a sample or demonstration model;
• is not of acceptable quality;
• is not fit for a disclosed purpose; or
• is not supplied within the promised or a reasonable time.

Proof of purchase may be required where permitted by law.

We may assess a product and request reasonable evidence, such as photographs or return of the product, before determining the appropriate remedy. Assessment requirements will not be used to deny or unreasonably delay a valid statutory remedy.

  1. PRODUCT SAFETY AND RECALLS

Customers must follow safety warnings, age recommendations and instructions supplied with a product.

If a product is subject to a safety recall or safety notice, we may contact affected customers using their order information and provide instructions consistent with the recall or applicable law.

Nothing in these Terms excludes obligations relating to product safety, mandatory standards, bans, recalls or reporting.

  1. WEBSITE ACCOUNTS

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You must notify us promptly if you reasonably suspect that your account has been accessed without authorisation.

We may suspend access to an account where reasonably necessary to investigate fraud, misuse or a security incident. We will not use account suspension to remove or restrict a customer’s existing statutory rights.

  1. ACCEPTABLE USE

You must not:

• use the website for unlawful or fraudulent purposes;
• attempt to gain unauthorised access to the website, another account or connected systems;
• introduce malicious code or interfere with the operation or security of the website;
• use automated methods to scrape, overload or disrupt the website;
• impersonate another person;
• submit false payment, delivery or account information;
• infringe intellectual-property, privacy or other legal rights; or
• use the website in a manner that causes unreasonable harm to Kyzen TCG, its customers or service providers.

We may restrict access where reasonably necessary to prevent or address prohibited conduct.

  1. INTELLECTUAL PROPERTY

The Kyzen TCG website design, original text, branding, graphics and other original material owned by Kyzen TCG are protected by applicable intellectual-property laws.

Product names, characters, logos, packaging, card artwork and trade marks belonging to manufacturers, publishers and other rights holders remain the property of their respective owners.

Their appearance on our website is for product identification and retail information and does not imply sponsorship, authorisation or endorsement unless expressly stated.

You must not reproduce, publish, distribute, modify or commercially exploit website material without permission from the relevant rights holder, except where permitted by law.

  1. CUSTOMER CONTENT AND REVIEWS

If you submit a review, photograph or other content, you confirm that:

• the content is accurate to the best of your knowledge;
• you created it or have permission to submit it;
• it does not infringe another person’s rights;
• it does not contain unlawful, defamatory, abusive or misleading material; and
• it does not contain unnecessary personal or confidential information.

You grant Kyzen TCG a non-exclusive, worldwide, royalty-free licence to display and use submitted content in connection with operating and promoting our store, subject to applicable law and any privacy choices communicated to us.

We may moderate or remove content where reasonably necessary because it is unlawful, misleading, irrelevant, abusive, infringing or contains personal information. We will not suppress a genuine review merely because it is negative.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with services operated by Shopify, payment providers, social-media platforms or other third parties.

Third-party services are governed by their own terms and privacy policies. Kyzen TCG is not responsible for a third party’s independent conduct, content or security.

This section does not exclude responsibility for our own conduct, representations or choice of service provider where liability cannot lawfully be excluded.

  1. PRIVACY

Personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how information is collected, used and disclosed, including processing performed through Shopify and other service providers.

  1. LIABILITY

Nothing in these Terms excludes, restricts or modifies:

• any consumer guarantee, right or remedy under Australian Consumer Law;
• liability for fraud, wilful misconduct or deliberate wrongdoing;
• liability for death or personal injury where it cannot lawfully be excluded; or
• any other liability that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, Kyzen TCG is not responsible for loss caused solely by:

• a customer’s misuse of a product;
• a customer’s failure to follow supplied instructions or warnings;
• inaccurate information supplied by the customer;
• unauthorised access resulting from a customer failing to protect account credentials; or
• events outside our reasonable control, except where we failed to take reasonable steps or the law provides otherwise.

We do not impose a general purchase-price cap on remedies available under Australian Consumer Law.

  1. EVENTS OUTSIDE REASONABLE CONTROL

We are not in breach of these Terms merely because performance is temporarily prevented or delayed by an event outside our reasonable control, provided that we take reasonable steps to minimise the effect and communicate a material delay.

Such events may include natural disasters, severe weather, fire, flood, epidemic, war, civil disturbance, government action, industrial action, customs interruption, carrier disruption, infrastructure failure or supplier failure outside our reasonable control.

This section does not permit us to retain payment indefinitely or remove a customer’s rights where an order cannot be supplied within the promised or a reasonable time.

  1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our business, website, services or legal obligations.

Updated Terms apply prospectively from the date they are published. An accepted order remains governed by the terms and product information applicable when the order was placed, unless a change is required by law or agreed with the customer.

We will not retrospectively impose a material disadvantage on a customer without a lawful basis.

  1. SUSPENSION OR TERMINATION

A customer may stop using the website at any time.

We may suspend or terminate access where reasonably necessary because of fraud, unlawful conduct, material breach, security risk or misuse of the website.

Termination or suspension does not affect rights and obligations already accrued, including payment, delivery, refund and Australian Consumer Law obligations.

  1. GOVERNING LAW

These Terms are governed by the laws applicable in Western Australia and Australia.

Nothing in this section prevents a customer from relying on a mandatory law or bringing a claim in a court or tribunal available to them under applicable consumer law.

  1. SEVERABILITY

If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary or severed where it cannot be read down.

The remaining provisions will continue to operate.

  1. NO WAIVER

A delay or failure by either party to exercise a right does not waive that right.

  1. CONTACT

Questions concerning these Terms may be sent to:

Kyzen TCG

Email: info@kyzentcg.com.au

Location: Perth, Western Australia

Website: https://kyzentcg.com.au