Shipping policy

Shipping Policy

1. Dispatch

We aim to dispatch in-stock orders within 1–3 business days unless otherwise stated. Dispatch times may vary depending on order volume and product availability. You will receive a shipping confirmation with your tracking details once your order has been dispatched.

2. Preorder Dispatch

Preorder products will be dispatched after stock arrives and your order is ready to fulfil. We will notify you by email when your preorder has shipped.

3. Packaging

We pack every order carefully to ensure cards arrive in the same condition they left us:

Singles: Penny sleeve and rigid top loader or card saver, secured in a padded envelope.
Multiple singles: Individually sleeved, bundled together, and packed in a padded envelope or box depending on quantity.
Sealed product: Wrapped in protective material and packed in a box with void fill to prevent movement.

4. Carriers & Tracking

We use a range of carriers to ship your order. A tracking number is provided on all orders. Your tracking details will be included in your shipping confirmation email.

5. Delivery Estimates

Delivery timeframes are estimates only and vary by carrier, destination, and other factors outside our control such as weather, peak-season delays, and customs processing. We are not able to guarantee delivery by a specific date.

6. Shipping Rates

Shipping rates are calculated at checkout based on the weight, size, and destination of your order. Free shipping may be available on qualifying orders — see checkout for current details.

7. International Orders

We ship to select international destinations. International customers are responsible for any import duties, taxes, customs charges, or clearance fees applicable in their country. We are unable to declare parcels as gifts or under-declare values.

8. Address Accuracy

You are responsible for providing the correct shipping address at checkout. We are not responsible for delivery issues caused by an incorrect or incomplete address. If you notice an error after placing your order, please contact us immediately — if your order has not yet been dispatched, we may be able to update it.

9. Lost or Damaged Parcels

If your parcel has not arrived within a reasonable timeframe, please check your tracking details and contact us at info@kyzentcg.com.au. We will assist with carrier enquiries on your behalf. If a parcel is confirmed lost by the carrier, we will offer a replacement (subject to availability) or a full refund. If your order arrives damaged, please photograph the packaging and the affected items immediately and contact us within 48 hours.