SHIPPING POLICY

Last updated: 13 August 2026

ABOUT THIS POLICY

This Shipping Policy applies to orders placed with Kyzen TCG through https://kyzentcg.com.au.

It should be read together with our Terms of Service, Refund and Returns Policy and, where applicable, Preorder Policy.

Nothing in this policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

SHIPPING DESTINATIONS

The delivery destinations currently available for an order are displayed at checkout.

Availability may depend on the delivery address, product, parcel size, carrier availability and legal or carrier restrictions.

If Shopify does not offer a shipping service for your address at checkout, please contact us before placing the order. We cannot guarantee that we will be able to deliver to every destination.

SHIPPING CHARGES

Applicable shipping charges are displayed at checkout before payment.

Shipping charges may depend on factors including:

• the delivery destination;
• the products and quantities ordered;
• parcel size and weight;
• the selected delivery service;
• carrier charges; and
• any applicable promotion.

Please review the shipping charge and complete order total before submitting payment.

FREE OR INCLUDED SHIPPING

Shipping is free or included only where this is expressly stated on the relevant product page, in an applicable promotion or at checkout.

A free-shipping offer may be subject to stated eligibility requirements, destinations, products, order values or promotional conditions.

Kyzen TCG does not promise free shipping for every product or order.

If a product page expressly states that shipping is included but an unexpected shipping charge appears at checkout, please contact us before completing the purchase so that we can investigate.

ORDER PROCESSING

In-stock orders are prepared for dispatch as soon as reasonably practicable after payment and any necessary order verification.

An order confirmation does not mean that an order has been dispatched. Dispatch occurs when the parcel has been handed to the carrier or otherwise released for delivery.

Processing may take longer during:

• major product releases;
• sales or promotional periods;
• public holidays;
• periods of unusually high order volume;
• payment or address verification;
• severe weather or transport disruption; or
• other circumstances reasonably outside our control.

Any dispatch timeframe displayed on a product page or communicated to you is an estimate unless we expressly state that it is a guaranteed timeframe.

PREORDERS

A preorder is not available for immediate dispatch.

Manufacturer release dates, supplier availability dates and Kyzen TCG dispatch estimates are separate dates.

Unless the relevant product listing states otherwise, Kyzen TCG generally expects to dispatch an imported preorder approximately two to four weeks after the stock becomes available to our overseas supplier.

This is an estimate and not a guaranteed dispatch date. Supplier allocations, manufacturing changes, international freight, customs processing and other events may affect availability.

Please refer to our Preorder Policy for further information.

ORDERS CONTAINING IN-STOCK AND PREORDER PRODUCTS

If an order contains both in-stock and preorder products, or preorder products with different estimated availability dates, we may hold the order until all products are available for dispatch.

Where appropriate, we may contact you or offer separate delivery. Additional shipping charges may apply to a customer-requested split shipment, but we will obtain your agreement before charging any additional amount.

If you require available products to be dispatched separately, please contact us before placing the order so that available options and charges can be confirmed.

TRACKING

Orders are normally sent using a tracked delivery service.

Where tracking is available, tracking information will generally be sent to the email address or contact details supplied with the order after dispatch.

Tracking information may take time to become active after the carrier receives the parcel.

A dispatch or tracking notification does not guarantee delivery on a particular date.

DELIVERY ESTIMATES

Delivery timeframes shown at checkout, on a product page, in a dispatch notification or on a carrier’s website are estimates unless expressly identified as guaranteed.

Estimated delivery timeframes generally begin after dispatch, not when the order is placed.

Delivery may be affected by:

• the destination;
• carrier operations;
• weekends and public holidays;
• peak delivery periods;
• weather or natural events;
• customs or border processing;
• incorrect or incomplete delivery information;
• security or access restrictions; and
• other circumstances outside Kyzen TCG’s reasonable control.

We do not guarantee a carrier’s estimated delivery date. However, we will provide any remedy required by the Australian Consumer Law if an order is not supplied within an agreed or reasonable time.

DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address at checkout.

Please check:

• the recipient’s full name;
• street address;
• unit, apartment or business number;
• suburb or locality;
• state or territory;
• postcode;
• country; and
• any delivery instructions.

Contact us immediately if you notice an address error.

We will make reasonable efforts to assist before dispatch, but we cannot guarantee that an address can be changed after an order has been processed, packed or transferred to a carrier.

For security reasons, we may need to verify an address-change request before acting on it.

ADDRESS CHANGES AFTER DISPATCH

Once a parcel has been dispatched, any address change or redirection may be controlled by the carrier and may not be available.

A customer-requested redirection may:

• delay delivery;
• result in additional carrier charges; or
• affect the delivery options available.

Kyzen TCG is not responsible for additional risks caused solely by an incorrect address supplied by the customer or a customer-requested redirection, except to the extent that responsibility cannot lawfully be excluded.

AUTHORITY TO LEAVE AND SAFE-DROP INSTRUCTIONS

If you authorise a carrier to leave a parcel unattended, select a safe-drop option or provide similar instructions, you accept the risks reasonably resulting from that instruction.

This does not exclude Kyzen TCG’s responsibility for:

• delivery to the wrong address;
• a carrier failing to follow the authorised instructions;
• inadequate packaging;
• a product that was damaged before delivery; or
• any other matter for which liability cannot lawfully be excluded.

If you do not want a parcel left unattended, select an appropriate delivery option where available and follow the carrier’s instructions.

DELIVERY ATTEMPTS AND COLLECTION

A carrier may take a parcel to a collection point or depot if delivery cannot be completed.

It is your responsibility to monitor tracking and collect the parcel within the carrier’s stated collection period.

Please contact us if you believe a delivery notice was not provided or you cannot locate the parcel.

RETURNED-TO-SENDER PARCELS

A parcel may be returned to Kyzen TCG because of:

• an incorrect or incomplete address;
• an unsuccessful delivery attempt;
• failure to collect the parcel;
• refusal of delivery;
• carrier restrictions; or
• another delivery issue.

If the return was caused by incorrect information, failure to collect or another matter within the customer’s reasonable control, we may require payment of the carrier’s reasonable redelivery charge before resending the order.

We will not charge the customer for redelivery where the return resulted from our error, a product failure, a carrier failure for which we are responsible, or another matter for which the customer is entitled to a remedy under law.

If you do not want the returned order resent, any cancellation or refund request will be assessed under our Refund and Returns Policy and the Australian Consumer Law. Reasonable, unrecoverable delivery costs may be deducted only where permitted by law.

DELIVERY DELAYS

Please review the tracking information first if an order is delayed.

Contact us if:

• tracking has not updated for an unusual period;
• the parcel is materially later than the estimated delivery timeframe;
• the carrier advises that the parcel may be lost;
• the delivery status says delivered but you cannot locate the parcel; or
• you otherwise believe there is a delivery problem.

We may ask you to confirm the delivery address, check the premises and surrounding safe locations, check with other occupants or building management, or provide information reasonably required for a carrier investigation.

We will not require you to resolve a carrier dispute by yourself where Kyzen TCG arranged the delivery.

A carrier delay does not automatically entitle a customer to compensation. However, nothing in this policy limits any right to cancel, obtain a refund or receive another remedy where an order is not supplied within an agreed or reasonable time or where the Australian Consumer Law otherwise provides a remedy.

LOST PARCELS

If a parcel appears to be lost, contact info@kyzentcg.com.au with your order number.

We will review the tracking information and, where appropriate, open an investigation with the carrier.

A carrier investigation may take time. We will not unreasonably delay a remedy after the available information establishes that the parcel has been lost or that another consumer remedy is required.

Where Kyzen TCG arranged delivery and the order is confirmed lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund, subject to stock availability and the Australian Consumer Law.

You will not be required to accept store credit where you are legally entitled to a monetary refund.

PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that a parcel was delivered but you cannot locate it, please:

• check the stated delivery location;
• check safe locations around the property;
• ask other household members, employees or building management;
• review any delivery photograph or notice; and
• contact us promptly if the parcel remains missing.

We will assess the carrier’s delivery evidence and the circumstances of the delivery.

A “delivered” tracking event is relevant evidence but does not automatically remove rights available under the Australian Consumer Law.

DAMAGED PARCELS OR PRODUCTS

If a parcel or product arrives damaged, contact info@kyzentcg.com.au as soon as reasonably possible.

Where reasonably available, please provide photographs of:

• the external parcel;
• the shipping label;
• the internal packaging; and
• the damaged product.

Prompt notice helps us preserve evidence and raise a carrier claim. However, failure to report damage within a particular number of days does not automatically remove your rights under the Australian Consumer Law.

Keep the product and packaging until we provide instructions, unless keeping them would be unsafe.

Damaged-product remedies are handled under our Refund and Returns Policy.

INCORRECT OR MISSING PRODUCTS

Contact us if an order contains the wrong product or a material item is missing.

We may request photographs of the parcel, label, packaging and products received where reasonably necessary to investigate the issue.

If Kyzen TCG made the error, we will provide an appropriate remedy and will not require you to pay reasonable corrective shipping costs.

INTERNATIONAL DELIVERY

International delivery is available only where an international shipping option is offered at checkout.

International orders may be subject to:

• customs processing;
• import duties;
• local taxes;
• customs brokerage charges;
• carrier handling fees;
• destination-country restrictions; and
• additional delivery delays.

Unless checkout or the product page expressly states otherwise, the customer is responsible for destination-country duties, taxes and customs charges imposed on the import, to the extent permitted by law.

Kyzen TCG does not control foreign customs authorities and cannot guarantee customs-processing times.

You are responsible for checking whether a product can lawfully be imported into the destination country before ordering. We may cancel and refund an order if we become aware that it cannot lawfully or practically be shipped to the destination.

This section does not make the customer responsible for charges or loss caused by Kyzen TCG incorrectly describing or documenting the shipment.

CUSTOMS REFUSAL OR FAILURE TO PAY IMPORT CHARGES

If an international parcel is refused, abandoned or returned because the customer did not pay a properly imposed destination-country charge, reasonable return-delivery charges or other unrecoverable carrier costs may be deducted from any refund where permitted by law.

No deduction will be made for costs caused by our error or where doing so would breach the Australian Consumer Law.

PACKAGING

We take reasonable steps to package products appropriately for their nature and the selected delivery service.

Trading-card products and other collectibles may have packaging that forms part of their collectible value. We will assess material packaging damage under our Refund and Returns Policy and applicable consumer law.

TRANSFER OF RESPONSIBILITY

Kyzen TCG remains responsible for delivery to the extent required by the Australian Consumer Law.

We do not treat the mere handover of a parcel to a carrier as excluding all responsibility for loss or damage during delivery where Kyzen TCG arranged that delivery.

Where a customer independently arranges a carrier that Kyzen TCG did not offer or nominate, responsibility will be determined by the circumstances and applicable law.

EVENTS OUTSIDE REASONABLE CONTROL

Events outside our reasonable control may delay processing or delivery. These may include natural disasters, severe weather, industrial action, transport interruptions, border restrictions, customs delays, carrier network disruption, government action or supplier interruption.

We will provide reasonable updates where practicable.

This section does not permit Kyzen TCG to retain payment indefinitely where products cannot be supplied, and it does not limit any remedy required by law.

CONTACT US

For shipping or delivery enquiries, contact:

Kyzen TCG
Email: info@kyzentcg.com.au
Location: Perth, Western Australia
Website: https://kyzentcg.com.au