Privacy policy

PRIVACY POLICY

Last updated: 13 August 2026

  1. ABOUT THIS POLICY

Kyzen TCG is an independent online retailer based in Perth, Western Australia. Our website is https://kyzentcg.com.au and our business contact email is info@kyzentcg.com.au.

This Privacy Policy explains how Kyzen TCG collects, holds, uses and discloses personal information when you visit or use our website, contact us, create an account, subscribe to communications, place an order or otherwise interact with our business.

We handle personal information in accordance with applicable Australian laws. Some small businesses may be exempt from certain requirements of the Privacy Act 1988 (Cth). Where an exemption applies, we will still handle personal information consistently with this published policy and our other applicable legal obligations.

  1. INFORMATION WE COLLECT

Depending on how you interact with Kyzen TCG, we may collect:

• your name;
• email address;
• telephone number;
• billing and delivery addresses;
• customer-account and login information;
• products viewed, placed in a cart or purchased;
• order, payment-status, delivery, return and refund information;
• communications and customer-service enquiries;
• marketing preferences and consent records;
• reviews or other content you choose to submit;
• device, browser, network and IP-address information;
• cookie, pixel and website-usage information; and
• information reasonably required to process orders, prevent fraud, manage product safety or comply with legal obligations.

Payment card information is generally collected and processed by Shopify or the payment provider selected at checkout. Kyzen TCG does not ordinarily receive or store complete payment card numbers.

Please do not provide personal information that is unnecessary for your order or enquiry.

  1. HOW WE COLLECT INFORMATION

We may collect personal information:

• directly from you;
• through our Shopify store, checkout, customer accounts and forms;
• when you place or attempt to place an order;
• when you subscribe to marketing;
• when you contact us by email, telephone, website form or social media;
• from Shopify, payment providers, delivery carriers and other service providers;
• automatically through cookies, pixels and similar technologies; and
• where permitted by law, from fraud-prevention, security or publicly available sources.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• process, verify, fulfil and deliver orders;
• provide preorder, allocation, delay and delivery updates;
• process payments, refunds, replacements and customer requests;
• communicate with you about an order or enquiry;
• maintain customer accounts and transaction records;
• provide customer support;
• detect, investigate and prevent fraud, misuse or security incidents;
• maintain, analyse and improve our website and services;
• personalise parts of the shopping experience;
• send marketing communications where you have consented or where otherwise permitted by law;
• manage product-safety notices and recalls;
• establish, exercise or defend legal claims; and
• comply with consumer, accounting, taxation and other legal obligations.

  1. RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify. Shopify collects and processes personal information about customers’ access to and use of our store to operate and improve its services, provide checkout and payment functionality, prevent fraud and provide other Shopify features.

Information submitted through our store is transmitted to Shopify and may be processed by Shopify and its service providers in countries outside Australia.

Kyzen TCG may use Shopify enhanced services that combine information about customer interactions with information from Shopify and other merchants. These services may support fraud prevention, analytics, store performance, personalisation, marketing and advertising.

Certain disclosures for advertising or analytics may be treated as a “sale,” “sharing” or use for targeted advertising under the privacy laws of some jurisdictions, even where personal information is not sold for money. Where those laws apply, customers may have additional opt-out rights.

Shopify is responsible for certain processing it performs for its own purposes. You can learn about Shopify’s processing and exercise available rights through:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/consumer-privacy

Shopify Privacy Portal:
https://privacy.shopify.com/

  1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

• Shopify and providers that host or support our online store;
• payment processors, financial institutions and fraud-prevention providers;
• Australia Post, couriers, freight providers and fulfilment providers;
• website, technology, email, analytics, accounting and customer-service providers;
• marketing and advertising providers where permitted;
• professional advisers, insurers, regulators and government authorities;
• a purchaser or successor in connection with a lawful sale, transfer or restructuring of the business;
• other parties where you direct us to disclose information; and
• other parties where disclosure is authorised or required by law.

Service providers should receive only the information reasonably required to provide the relevant service, subject to their legal and contractual obligations.

Kyzen TCG does not sell personal information for money. Some privacy laws may define certain advertising or analytics disclosures as a “sale,” “sharing” or use for targeted advertising even where no money is exchanged.

  1. OVERSEAS PROCESSING

Shopify and some of our other service providers may process or store personal information outside Australia. The countries involved may change depending on the provider, infrastructure and services used.

Where Australian privacy law applies, we will take the steps required by that law in relation to overseas disclosures. Customers should also review the privacy information published by Shopify and any payment service selected at checkout.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website and its service providers may use cookies, pixels, local storage and similar technologies to:

• operate the website, cart and checkout;
• remember customer preferences;
• authenticate accounts and maintain security;
• prevent fraud;
• measure website traffic and performance;
• understand how visitors interact with the store;
• personalise content; and
• support advertising and marketing where permitted.

You may manage cookies through your browser and any cookie controls displayed on our website. Preventing necessary cookies may cause parts of the store, customer account or checkout to stop functioning correctly.

Where a cookie banner is displayed, you can use it to manage the available consent preferences.

  1. MARKETING COMMUNICATIONS

We will send marketing emails or messages only where we have the required consent or another lawful basis to do so.

Our marketing communications will identify Kyzen TCG and provide a way to unsubscribe. You can unsubscribe using the link included in the communication or by contacting info@kyzentcg.com.au.

Unsubscribing from marketing does not prevent us from sending non-marketing communications reasonably required to process an order, provide customer service, issue a delivery or preorder update, manage a safety notice or respond to an enquiry.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain legitimate business records, resolve disputes and comply with legal, accounting and taxation obligations.

Retention periods vary according to the type of information and the reason it is held. When information is no longer reasonably required, we may securely delete or de-identify it, subject to legal-retention requirements and reasonable technical or backup limitations.

  1. SECURITY

We take reasonable administrative, technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or electronic storage system is completely secure. Customers are responsible for protecting their account credentials and should contact us promptly if they suspect unauthorised access to an account.

  1. ACCESS, CORRECTION AND OTHER PRIVACY REQUESTS

Depending on the laws that apply and where you reside, you may be entitled to request:

• access to personal information held about you;
• correction of inaccurate or incomplete information;
• deletion of certain information;
• withdrawal of consent;
• restriction of or objection to certain processing;
• a portable copy of certain information; or
• an opt-out from certain sharing or targeted advertising.

These rights are not absolute and may not apply in every circumstance.

We may need to verify your identity before processing a request. We may retain information where reasonably necessary or legally required, including transaction, fraud-prevention, dispute, accounting and taxation records.

You may also be able to review or update certain information through your customer account.

Requests concerning information processed by Shopify for Shopify’s own purposes may be submitted through the Shopify Privacy Portal at https://privacy.shopify.com/.

  1. PRIVACY COMPLAINTS

If you have a question, request or complaint concerning personal information, contact:

Kyzen TCG

Email: info@kyzentcg.com.au

Location: Perth, Western Australia

Website: https://kyzentcg.com.au

Please include enough information for us to understand and investigate the matter. We will review the request and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner:
https://www.oaic.gov.au/privacy/privacy-complaints

  1. DATA INCIDENTS

If we become aware of a data incident, we will investigate it and take reasonable steps to contain and address it.

Where the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme apply, we will assess the incident and make any notifications required by law.

  1. CHILDREN

Our products may appeal to children, but purchases must be made by a person legally capable of entering into the transaction or with the involvement and permission of a parent or legal guardian.

We do not knowingly seek to collect unnecessary personal information directly from children. A parent or legal guardian who believes that a child has supplied personal information may contact us at info@kyzentcg.com.au.

  1. THIRD-PARTY WEBSITES

Our website may link to websites or services operated by third parties. Kyzen TCG does not control and is not responsible for the privacy practices, security or content of those third parties.

Customers should review the relevant third-party privacy terms before providing personal information.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our practices, service providers, Shopify settings or legal obligations.

The current version will be published on our website with the date it was last updated. Where a change materially affects how previously collected personal information is handled, we will take any additional steps required by applicable law.