PREORDER POLICY
Last updated: 13 August 2026
ABOUT THIS POLICY
This Preorder Policy applies to products identified as preorders on https://kyzentcg.com.au.
It should be read together with our Terms of Service, Refund and Returns Policy, Shipping Policy and Privacy Policy.
Nothing in this policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
WHAT IS A PREORDER?
A preorder is an order for a product that is not available for immediate dispatch.
Preorder products may still be:
• awaiting manufacture or release;
• awaiting availability from a distributor or supplier;
• in international transit;
• subject to supplier allocation;
• undergoing customs or import processing; or
• awaiting arrival at Kyzen TCG.
A product being available from a manufacturer, another retailer or in another country does not necessarily mean that it is available to Kyzen TCG or ready for dispatch.
PRODUCT LISTINGS
Each preorder listing may include information such as:
• the product name;
• language or regional edition;
• product configuration;
• estimated release or availability date;
• estimated dispatch timeframe;
• preorder closing date;
• customer purchase limit;
• allocation conditions; and
• whether shipping is included.
Please review the complete product listing before ordering.
You are responsible for checking that you have selected the intended product, language, edition, quantity and delivery details.
If information in a product listing conflicts with this general policy, the product-specific information will apply to the extent of that conflict, subject always to the Australian Consumer Law.
ESTIMATED RELEASE AND DISPATCH DATES
Manufacturer release dates, distributor release dates, supplier availability dates and Kyzen TCG dispatch estimates are separate dates.
Unless the relevant product listing states otherwise, Kyzen TCG generally expects to dispatch an imported preorder approximately two to four weeks after the stock becomes available to our overseas supplier.
This timeframe is an estimate and is not a guaranteed dispatch date.
A manufacturer’s announced release date does not mean that Kyzen TCG will receive the product on that date.
PREORDER DELAYS
Preorders may be delayed by circumstances including:
• manufacturer production changes;
• release-date changes;
• supplier or distributor delays;
• supplier allocations;
• international freight delays;
• customs or border processing;
• carrier disruptions;
• public holidays;
• severe weather;
• regulatory action;
• regional distribution arrangements; or
• other circumstances outside Kyzen TCG’s reasonable control.
A delay does not automatically mean that the preorder has been cancelled.
Where Kyzen TCG becomes aware of a material delay, we will make reasonable efforts to update affected customers using the contact details supplied with the order.
Customers are responsible for keeping their contact and delivery information current.
Nothing in this section allows Kyzen TCG to retain payment indefinitely where a product cannot be supplied. Your rights where a product is not supplied within an agreed or reasonable time remain protected by the Australian Consumer Law.
PAYMENT
The amount payable and the timing of payment are displayed at checkout.
Where full payment is collected at checkout, payment reserves the customer’s place in the preorder process but does not override any supplier allocation, order-acceptance or cancellation provision disclosed in this policy and our Terms of Service.
We will not charge an additional amount because of a supplier price increase, currency movement or increased freight cost without obtaining your agreement.
If we cannot supply the product at the accepted price and no alternative arrangement is agreed, we may cancel the affected preorder and provide a refund to the original payment method.
SHIPPING CHARGES
Applicable shipping charges are displayed at checkout.
Shipping is free or included only where this is expressly stated on the product page, in an applicable promotion or at checkout.
A preorder listing that does not expressly state that shipping is included should not be treated as including free shipping.
SUPPLIER ALLOCATIONS
A supplier allocation occurs when Kyzen TCG receives fewer products than requested or expected from a supplier or distributor.
Placing and paying for a preorder does not guarantee that a supplier will fulfil Kyzen TCG’s entire requested quantity.
If an allocation affects your order, we may:
• fulfil the available quantity and refund the unavailable quantity;
• offer an alternative product;
• offer store credit; or
• cancel and refund the affected preorder.
You will not be required to accept an alternative product or store credit instead of a monetary refund where you are entitled to a refund.
Where reasonably practicable, allocations will be managed using a fair and consistent method, which may include order time, confirmed quantity, customer purchase limits and fraud or duplicate-order checks.
Kyzen TCG may apply or enforce reasonable purchase limits to promote fair access to limited products. Any product-specific limit should be disclosed on the listing where practicable.
OVERSOLD OR UNAVAILABLE PRODUCTS
Stock-management errors, supplier changes or allocation reductions may occasionally result in a preorder becoming unavailable after an order is placed.
If Kyzen TCG cannot supply a preorder, we will notify you and provide an appropriate remedy. This may include:
• a full refund for the unavailable product;
• a refund for the unavailable quantity;
• a replacement accepted by you; or
• store credit voluntarily selected by you.
We will not require you to accept store credit where you are entitled to a monetary refund.
ORDER ACCEPTANCE
An automated order confirmation acknowledges that Shopify received the order. It does not necessarily mean that Kyzen TCG has finally accepted the order.
We may reject or cancel an order before acceptance where reasonably necessary, including because of:
• product unavailability;
• supplier allocation;
• an obvious pricing or listing error;
• suspected fraud or unauthorised payment;
• violation of a disclosed purchase limit;
• inability to deliver to the supplied address; or
• a legal or carrier restriction.
If payment has been taken for an order that we reject or cancel, we will refund the applicable amount unless another remedy is agreed.
CUSTOMER CANCELLATION REQUESTS
Please contact info@kyzentcg.com.au as soon as possible if you want to cancel or change a preorder.
A preorder cancellation requested solely because the customer changed their mind is not automatically available.
We will consider a change-of-mind cancellation request, but we may decline it after:
• the preorder has been submitted or committed to a supplier;
• a supplier cancellation deadline has passed;
• stock has been allocated;
• the product has entered processing or packing; or
• the product has been dispatched.
If we agree to a cancellation, the refund will be processed in accordance with our Refund and Returns Policy.
Nothing in this section limits any right to cancel or receive a remedy where:
• Kyzen TCG cannot supply the product;
• the product is materially different from its description;
• the product is not supplied within an agreed or reasonable time;
• a major failure occurs; or
• another right arises under the Australian Consumer Law.
DELAY CANCELLATION REQUESTS
If a preorder is materially delayed beyond the most recent estimate provided, you may contact us to request an updated estimate or cancellation.
Whether a cancellation right applies will depend on the circumstances, including:
• any agreed delivery date;
• the original estimate;
• the length and reason for the delay;
• information provided before purchase;
• whether time was communicated as essential; and
• applicable rights under the Australian Consumer Law.
We will not rely on this policy to deny a cancellation or refund where the law requires one.
PRICE CHANGES
The price accepted for a confirmed preorder will not be increased without your agreement.
If Kyzen TCG later reduces the selling price, runs a promotion or if the product’s market value changes, this does not automatically entitle an existing preorder customer to a price adjustment or refund.
This does not apply where the original price representation was misleading, the price was incorrectly charged, or the law otherwise requires a remedy.
OBVIOUS PRICING ERRORS
If a product is listed at an obviously incorrect price because of a typographical, technical or data-entry error, we may contact you before accepting or fulfilling the order.
We may offer you the option to proceed at the correct price or cancel the affected product for a full refund.
We will not charge the corrected price without your agreement.
PRODUCT INFORMATION AND CHANGES
Preorder product information may initially be based on preliminary manufacturer or supplier material.
Packaging, artwork, included contents, release dates, product names or configurations may change before final release.
Minor changes that do not make the product materially different from its description may not provide a change-of-mind cancellation right.
If a change makes the product materially different from what was ordered, we will provide any remedy required by the Australian Consumer Law.
REGIONAL AND PARALLEL-IMPORT PRODUCTS
Kyzen TCG may sell products sourced from Australian or overseas suppliers.
The product listing should identify the product’s language, edition or region where relevant.
Regional products may differ in:
• language;
• packaging;
• card backs or markings;
• promotional inclusions;
• set composition;
• release timing;
• manufacturer support; or
• compatibility with organised-play rules.
Customers should review the disclosed region and language before ordering.
This section does not limit your rights if the product supplied does not match its description.
AUTHENTICITY
Kyzen TCG sources products from suppliers that we assess as appropriate for the products offered.
We do not knowingly sell counterfeit products.
No sourcing process can justify excluding a customer’s legal rights. If you have a genuine authenticity concern, contact info@kyzentcg.com.au so that we can investigate.
RANDOMISED TRADING-CARD PRODUCTS
Trading-card booster packs, booster boxes and similar sealed products contain randomised contents determined by the manufacturer.
Unless expressly stated otherwise, Kyzen TCG does not guarantee:
• a particular card;
• a particular character;
• a particular rarity;
• a particular pull rate;
• a particular financial value; or
• that the contents will equal or exceed the purchase price.
Not receiving a desired card, pull or resale value is not by itself a product fault where the product is genuine, sealed as described and otherwise complies with the Australian Consumer Law.
MIXED ORDERS
If an order contains both in-stock and preorder products, or preorder products with different expected availability dates, Kyzen TCG may hold the order until all products are available.
We may offer separate delivery where appropriate. Additional shipping charges may apply to a customer-requested split shipment, but no additional amount will be charged without your agreement.
Contact us before ordering if you require products to be dispatched separately.
PARTIAL FULFILMENT
If only part of a preorder becomes available, we may contact you to offer:
• delivery of the available quantity with a refund for the unavailable quantity;
• continued waiting for the remaining quantity;
• an agreed alternative product; or
• cancellation of the affected product.
Where the reduction materially changes the order, we will take this into account when considering whether the customer should be permitted to cancel the affected order.
ADDRESS CHANGES
Customers are responsible for providing accurate contact and delivery information.
Contact us immediately if your address changes before dispatch. We will make reasonable efforts to update it, but we cannot guarantee a change after an order has been processed, packed or transferred to a carrier.
An address update made in a Shopify customer account may not automatically change an existing order. Please contact us directly and include the relevant order number.
REFUNDS
Where a preorder refund is approved or legally required:
• it will normally be returned to the original payment method;
• store credit or an alternative product will be provided only if you agree or the law permits;
• Kyzen TCG aims to process the approved refund within five business days; and
• your bank or payment provider may require additional processing time.
Kyzen TCG is not responsible for differences caused solely by exchange-rate movements or fees imposed by the customer’s payment provider, except where the law requires otherwise.
FRAUD, RESELLER AND QUANTITY CONTROLS
We may review, limit or cancel orders where we reasonably believe that:
• a payment is unauthorised or fraudulent;
• multiple orders are being used to bypass a disclosed purchase limit;
• information supplied with the order is materially false;
• the order creates a security or legal risk; or
• fulfilment would breach a carrier, legal or supplier restriction.
Any decision will be made reasonably and will not be used to deny a legitimate consumer remedy.
If we cancel a paid order under this section, we will refund the applicable amount unless payment has already been reversed or another lawful basis applies.
COMMUNICATIONS
Preorder updates may be sent to the email address or other contact details supplied with the order.
You are responsible for checking that these details are accurate and monitoring messages about the preorder.
Operational preorder communications are not marketing messages and may still be sent where reasonably necessary to administer an existing order.
EVENTS OUTSIDE REASONABLE CONTROL
Events outside Kyzen TCG’s reasonable control may delay or prevent supply. These may include manufacturing disruption, supplier failure, transport interruption, customs delay, natural disaster, severe weather, industrial action, government action or regulatory restriction.
We will provide reasonable updates where practicable and will provide a refund or other remedy where required by law.
This section does not permit Kyzen TCG to retain payment indefinitely for a product that cannot be supplied.
CONTACT US
For preorder enquiries, contact:
Kyzen TCG
Email: info@kyzentcg.com.au
Location: Perth, Western Australia
Website: https://kyzentcg.com.au